Privacy Policy
Last updated: August 7, 2026
Jenna x Craft operates this store and website, including the information, content, features, tools, products and services provided through the website (the “Services”). Jenna x Craft is powered by Shopify, which enables us to provide these Services.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, use our Services, make a purchase or otherwise communicate with us.
Personal Information We Collect
When you use our website or purchase from us, we may collect personal information such as:
- Your name, billing address, shipping address, email address and phone number.
- Payment and transaction information required to process your order.
- Information relating to your customer account, including account preferences and settings.
- Information about products you view, add to your cart or purchase, as well as your order history.
- Information you provide when communicating with us, such as through customer service enquiries.
- Information about your device, browser, IP address and network connection.
- Information about how you interact with and use our website.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you create an account, place an order, communicate with us or otherwise provide your information.
- Automatically when you visit or use our website, including through cookies and similar technologies.
- Through Shopify and other service providers that help us operate our website and business.
How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders and payments.
- Arrange shipping and delivery.
- Process returns, exchanges and refunds.
- Maintain and manage customer accounts.
- Provide customer service and respond to enquiries.
- Communicate with you about your orders or account.
- Send marketing communications where you have chosen to receive them.
- Improve our website, products and customer experience.
- Help protect our website and prevent fraudulent or unauthorised activity.
- Comply with applicable legal requirements.
How We Share Personal Information
We may share personal information with Shopify and with service providers who help us operate our business. This may include payment processors, shipping and fulfilment providers, website and technology providers, analytics services and customer support services.
These providers may only receive information necessary to provide the services they perform for us.
We may also disclose personal information where required by law or where necessary to protect our rights, customers or business.
Shopify
Our online store is hosted by Shopify. Shopify collects and processes personal information about your use of our store in order to provide and improve its services.
Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers located outside Australia.
For more information about how Shopify handles personal information, customers can refer to Shopify’s privacy information.
Cookies and Website Technologies
Our website may use cookies and similar technologies to help provide and improve the website, remember preferences and understand how visitors interact with our Services.
Third-Party Websites
Our website may contain links to third-party websites or platforms. If you follow a link to a third-party website, you should review that website's privacy policy and terms. Jenna x Craft is not responsible for the privacy or security practices of third-party websites.
Security and Retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no online security system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, fulfil orders, maintain business records, comply with legal obligations and resolve disputes.
Your Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to request access to or correction of personal information we hold about you.
You may also be able to request deletion of your personal information in certain circumstances.
If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe option included in those emails.
To make a privacy-related request, please contact us using the details below.
Complaints
If you have concerns about how we handle your personal information, please contact us using the email address below so that we can respond to your concerns.
Depending on where you live, you may also have the right to make a complaint to the relevant privacy or data protection authority.
International Transfers
Because we use Shopify and other service providers, your personal information may be stored or processed outside Australia.
Where required by applicable law, appropriate safeguards will be used for the transfer of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updated Privacy Policy will be published on this website and the “Last updated” date will be changed accordingly.
Contact
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: